WE ARE USUALLY ASKED ABOUT

How long will it take for my order to arrive?

Shipment depends on the country of origin.

For orders in The Netherlands and Belgium the average shipping time 4-5 days.

Outside of those the average shipping time is 7-9 days.

What does shipping cost?

Our shipping costs for Europe are €6,95.

For USA, Canada, Australia and New Zealand it’s € 9,95

Can I track my order?

Depending on your local shipping company a tracking code will be send to you to track your order.

Do I get to see an example before printing?

Yes, you will get to see an example before printing. If you do not like the picture or the chosen lord/lady, you can change the picture or choice of lord/lady once for free. After the first change, we ask an admission of €10.

We wait for 72 hours to hear any wishes you want to make. If we haven’t received a response after the 72 hours, we will produce and ship your portrait. Our standards for a portrait are very high so we won’t send you a strange looking portrait. If we need better pictures, we will ask for them.

Can I order a portrait with more than one pet?

Yes of course. Check out our couples category. You can order paintings for 2 or 3 animals.

We charge 40% on top of a normal portrait for 2 animals and 50% on top for 3 animals

Want more than 3 animals? Contact us for a quotation.

What makes the best portrait?

For the best portrait please check our “Picture guidelines” under the menu option “Help” where we explain to you how to take the best picture.

Which countries do you ship to?

At this moment we ship to:
Australia, New Zealand, United States and Canada.

Within Europe we ship to:
Germany, The Netherlands, France, United Kingdom, Denmark, Finland, Sweden, Luxembourg, Belgium, Norway and Austria.

If your location is not in the list, send us a message and we will see if we can ship to your location!

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